Creek Canyon Catering Refund and Return Policy
Thank you for shopping at Creek Canyon Catering! We strive to ensure your complete satisfaction with every purchase. Please review our refund and return policy below carefully.
1. Refund Eligibility
We offer refunds for eligible orders within 7 calendar days from the date you receive your product(s). To qualify for a refund:
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The product must be unused, unopened, and in its original packaging.
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You must contact us within 7 days of receiving your order to initiate the refund process.
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Refunds will not be issued for orders once they have been confirmed and shipped, unless the product is defective, damaged, or incorrect.
2. Non-Refundable Items
The following items are not eligible for refunds:
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Perishable goods (e.g., food items, unless defective or damaged).
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Custom or personalized orders.
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Products not in their original condition or packaging.
3. Return Process & Shipping
To request a refund or return:
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Contact us at [email protected] or call (480) 776-7537 within 7 days of delivery.
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Provide your order number and reason for return.
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Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect due to our error.
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We will provide a return address if applicable.
4. Refund Processing
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Approved refunds will be processed within 7 business days after we receive the returned item.
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Refunds will be issued to the original payment method.
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Please allow additional 3-5 business days for your bank to process the refund.
5. Damaged/Defective Items
If you receive a damaged, defective, or incorrect item:
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Contact us immediately via email or phone.
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We will arrange a free return label (if applicable) and issue a full refund or replacement.
6. Exchanges
We currently do not offer exchanges for purchased items.
7. Contact Us
For any questions about our policy:
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Address: 70 S Val Vista Dr Suite A3-419, Gilbert, AZ 85296
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Email: [email protected]
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Phone: (480) 776-7537
We appreciate your trust in Creek Canyon Catering!